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terms and conditions of booking

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

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Bookings are subject to the following terms and conditions:

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  1. A contract between you and the owner will come into existence when the deposit or full payment is received, and a booking confirmation is issued showing the confirmed holiday dates.

  2. The deposit/full payment must be paid within 3 days of the booking being placed.

  3. The contract binds you (the lead booker) & all the members of the party who are part of the booking. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.

  4. We require the names, ages, and contact details of all guests.

  5. A 25% deposit of the holiday cost is payable at the time of booking.

  6. Bookings made less than sixty days before your arrival date must be paid in full, plus the £150 refundable damage deposit (if requested).

  7. The balance must be paid no later than sixty days before the commencement of your holiday. If the balance is not received by the due date, then your holiday will be treated as a cancellation.

  8. All cancellations must be notified in writing and once received we will confirm the cancellation.

  9. The customer remains liable for a percentage of the booking cost when a cancellation is received, as detailed below:

Number of days before the holiday when cancelled     The % of booking cost payable

More than 60 days                                                                5% of the booking cost

45 to 59 days                                                                          40% of the booking cost

30 to 44 days                                                                          50% of the booking cost

15 to 29 days                                                                           75% of the booking cost

3 to 14 days                                                                             90% of the booking cost

0 to 2 days                                                                               100% of the booking cost​

 

10. If we are successful in getting a replacement booking, we will refund the total amount paid less a 5%          booking fee and any difference in price between your original and the replacement booking.

11. We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you                choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

12. If your booking is cancelled due to circumstances beyond our control, notification will be given of the          cancellation as soon as possible and we will promptly refund all payments made to us for your holiday.        Our liability for cancellation will be limited to payments made to us.

13. If our property must close due to government restrictions or your address is put into local/regional l             lockdown for your holiday dates and you are unable to travel, you will be refunded in full.

14. The maximum number of persons occupying the property must not exceed (4 persons) and only those         listed on the booking form can occupy the property. If you wish to invite additional visitors to visit you        during your stay, please ask us first.

15. Please be advised that no extra overnight visitors are allowed to stay at the property.

16. Bookings cannot be accepted from persons under eighteen years of age.

17. The owner reserves the right to refuse a booking without giving any reason.

18. We or our representatives reserve the right to enter the property at any time to undertake essential            maintenance, repairs or for inspection purposes.

19. Occupation normally commence at 16:00 on the arrival date and guests are required to leave the                rental by 11.00 on the day of departure. Failure to do so may result in you being charged a further                day’s rental.

20. You must not use the property except for the purpose of a holiday.

21. Smoking is not allowed in the property.

22. Pets (if not pre-booked), vaping or smoking anywhere inside the premises will result in immediate                termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any                damage or extra cleaning caused will be at your expense.

23. Pets:

      (i) We only allow 2 dogs maximum, which must be pre-booked, and no other kinds of pets.

      (ii) Dogs must be booked in and the cost is £20 per dog;

      (iii) Please don’t let dogs on the furniture, especially sofas and beds.

      (iv) Guests are responsible for cleaning up after their pets. 

      (v) Guests are also responsible for clearing up dog poos and placing bags in the outside bin.  If dog                 mess is left in the outside areas an additional charge of £20 will be made for clearing it up.

      (vi) Please clean muddy dogs using the outside tap and the dog towels provided.

      (vii) Dogs should be kept on a lead outside the garden area to avoid damage to wildlife areas;

      (viii) Dogs must not be left alone in the property.

      (ix) If the property requires additional cleaning due to excessive dog hair, dirty walls or windows or if                  dogs have been in the bedrooms, or on a sofa, we will charge a £50 fee to cover the extra cleaning              costs.

       (x) You are responsible for your dog and you will be charged for any damage caused by your dog.

24. Damage deposit (if taken) – In making a booking you accept responsibility for any theft, breakage or          damage caused by you, your pets or any member of your party and agree to indemnify us in full for            any loss that we may incur as a result. A security deposit of £150 is required and will be returned within        7 days of the end of your holiday, less the cost of damage/breakages.

25. Damages and breakages – please treat the facilities & accommodation with due care so that other              guests may continue to enjoy them. If you notice something is missing or damaged in your                            accommodation, please let us know immediately so that we can take the appropriate action. If there          has been any damage or breakages during your stay, we would be grateful if you could report them            promptly, especially before check-out. The accommodation will be inspected at the end of the                    holiday & you may be charged for any loss, damage or extra cleaning costs. These are to be paid for          in full within 7 days of notification.

26. If damage occurs and the owner must cancel and/or refund subsequent bookings, the owner may                bring a claim against you for any loss arising as a result.

27. Please do not move any furniture from one room to another or take any of the indoor furniture,                    furnishings or bedlinen outside.

28. Please remove shoes before entering the house. Welly storage is provided outside. Please lock the              doors and close the windows when you leave the property unoccupied.

29. Please make sure you switch off lights, heating, or any electrical appliances when you go out – we’re            an eco-friendly holiday home.

30. Please don’t take the bath towels outside to the hot tub, use the beach towels.

31. The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves            the property in an unacceptable condition.

32. Please note that if any keys issued are not returned at the end of your stay, then the cost of                          replacement will be charged to you.

33. The client may in no circumstance re-let or sublet the property.

34. The owners shall not be liable to you or your holiday party for loss or damage to property, however             arising.

35. All inventory must remain in the property and not be taken away.

36. You are responsible for the supervision of all members of your party under the age of 18 at all times.

37. Hot tub use:

      (i) No children under 18 without adult supervision.

      (ii) The hot tub is only to be used from 7am to 11pm daily. Please respect these timings out of respect             for our neighbours.

      (iii) Please use glass in or around the hot tub, use the plastic cups provided.

      (iv) Guests must shower before entering the water and remove suncream and makeup.

      (v) Please replace the pool/hot tub cover after use to retain heat.

      (vi) Please leave the hot tub empty and clean at the end of your stay.

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38. Please park your vehicles in the designated parking area.  Parking is limited to 2 vehicles.

39. Please respect the community and try to keep noise levels to a minimum, especially between 11 pm            and 8 am.  In rural areas, sound travels a long way outside.

40. We reserve the right to terminate your rental agreement with immediate effect where the                              unreasonable behaviour of the persons named on the booking (or their guests) may impair the                    enjoyment, comfort or health of others. You’ll be asked to leave the property, without any refund of            the rental amount paid.

41. Please use the designated barbecue utensils and clean the barbecue after use.  A fire-proof bucket is          provided for ashes.

42. Fireworks, Chinese lanterns, candles and portable bbqs are prohibited.

43. The firepit will not be available for use in periods of hot/dry weather due to the risk of fire.

44. Check-out –

      (i) Please check-out by 11am;

      (ii) Please strip all used beds and leave the linen at the end of the bed;

      (iii) Please leave used towels in the shower tray;

      (iv) Please leave the BBQ clean;

      (v) Please leave the property clean and tidy;

      (vi) Please empty all bins and place rubbish in the appropriate outside bin/container;

      (vii) Please clear up after any dogs;

      (viii) Please ensure all dishes are left clean;

      ix) Please leave the hot tub empty and clean.

45. If you want to use the services of a third-party supplier (e.g. a chef, beauty treatments) this must be              agreed beforehand. If you bring a third-party supplier without consent, we reserve the right to ask              them to leave. We do not accept liability for the activities of these third-party suppliers.

46. Wi-Fi – the guest agrees to reasonable and lawful usage.

47. Domestic electric vehicle chargers (commonly known as a ‘granny charger’ or a ‘trickle charger’) are            not suitable for use at the property and are strictly forbidden. You are liable for any damage or loss              suffered by us due to your unauthorised use of domestic chargers.

48. Trespass beyond the access drive, cottage, fenced garden and parking area is not permitted;

49. Any problem or complaint must be immediately reported directly to us/our representatives to allow us        the opportunity to resolve it.

50. Non-compliance with the house rules will be considered as a breach of the terms and conditions of            the rental agreement. We reserve the right to terminate the booking with immediate effect and                    without a refund if they do not abide by the rules.

51. This property is privately owned and we expect all guests to enjoy the facilities and treat the property          with the same respect that they would with their own home.

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